Now showing items 11-14 of 14

  • Towards an affective self-service agent 

    Martin, Christopher J.; Archibald, Jacqueline; Ball, Leslie D.; Carson, Lloyd (Institute of Electrical and Electronics Engineers (IEEE), 2011-08-29)
    While emotional intelligence plays a key role in facilitating satisfactory interactions between people, its application is both underexplored and underexploited in Human-Computer Interaction. Self-service technology is ...
  • Towards an affective self-service agent 

    Martin, Christopher J.; Archibald, Jacqueline; Ball, Leslie D.; Carson, Lloyd (Springer-Verlag, 2013)
    While emotional intelligence plays a key role in facilitating satisfactory interactions between people, its application is both underexplored and underexploited in human–computer interaction. Self-service technology is ...
  • Towards the improvement of self-service systems via emotional virtual agents 

    Martin, Christopher J.; Ball, Leslie D.; Archibald, Jacqueline; Carson, Lloyd (British Informatics Society Limited (BISL), 2012)
    Affective computing and emotional agents have been found to have a positive effect on human-computer interactions. In order to develop an acceptable emotional agent for use in a self-service interaction, two stages of ...
  • Undermining - social engineering using open source intelligence gathering 

    Ball, Leslie D.; Ewan, Gavin; Coull, Natalie J. (SciTePress - Science and Technology Publications, 2012)
    Digital deposits are undergoing exponential growth. These may in turn be exploited to support cyber security initiatives through open source intelligence gathering. Open source intelligence itself is a doubleedged sword ...