Reasonable expectations, good faith and self-regulatory codes
The central question to be addressed in this paper is whether a service provider's subscription to a self-regulatory or 'soft law' code can be said to give rise to a legally enforceable reasonable expectation of compliance on the part of the consumer.
Barron, A. 2007. Reasonable expectations, good faith and self-regulatory codes. In: Howells, G. et al. The Yearbook of Consumer Law 2007. Aldershot: Ashgate. pp. 4-21